Frequently Asked Questions (常见问题解答)

我们收集了以下常见问题解答，试图帮助您找到常见问题的答案. If you do not find the answer to your question below, please do contact us at
800-858-9682或通过电子邮件.

产品/生产问题:

Q: Can GFS的化学物质 manufacture high-purity materials in bulk?
是的; for example, GFS化学公司可以常规生产成吨的碳酸锂，其光谱(金属基础)纯度接近99.999%

Q: Does GFS的化学物质 supply anhydrous or custom-dried compounds?
A: We have the capability of drying ton lots of many inorganic salts, and also supply dry salts of many organic acids. Examples include lithium perchlorate (for battery electrolytes), cerous chloride (catalyst/initiator), 还有柠檬酸单钾.

Q: Can GFS的化学物质 supply materials in container loads?
是的. GFS的化学物质 manufactures ton quantities of many products; some examples are perchloric acid and perchlorate salts; rare earth chemicals and formulations, especially Cerium (IV) salts and solutions; and lithium compounds. 

Q: Are all these chemicals made in one location?
A: There are two GFS的化学物质 plant sites and it has many manufacturing units. All specialty organic chemicals are made in a 14,000 sq. 一个专门生产和分析各种有机化学品的工厂. Inorganic specialties are manufactured in several other dedicated buildings. GFS的化学物质 分析 materials are manufactured at a different site.

Q: What are the core manufacturing capabilities of GFS的化学物质?
A: The company has three primary business segments:

1. 试剂 for analysis, laboratory research, and development
2. 用于化学加工工业的散装和特种无机盐和溶液
3. Bulk and specialty organic intermediates for research and process development

Q: What about bulk chemical manufacturing for production use?
A: 批量生产受TSCA第8(b)条规定的EPA清单指导方针的约束. 制造未列入TSCA的材料需要提交制造前通知. 买方有责任确保从GFS的化学物质购买的任何产品在TSCA下获得使用批准，并在需要制造前通知时通知GFS的化学物质.

Q: Does GFS的化学物质 make custom products? 
A: We are always open to talking with companies about making custom products. Please call us at 800-858-9682 to speak with our head chemist.

运输问题: 

Q: My products have not arrived yet. 什么时候能送到?
A: You can check your order status online, by emailing service@gyqiandai.com, or by calling our customer service line at 800-858-9682.

Q: Where can I get an SDS sheet for products I have ordered?
A: Please contact our customer service department at 800-858-9682.

问:有人告诉我，GFS化学公司运送一些有害物质的费用可能会增加一些. 这是真的吗??
A: In our experience with shipping hazardous materials, we've encountered discrepancies between UPS and DOT regulations. Ensuring safety is our top priority, which is why we advocate for strict adherence to DOT regulations, even if it entails a modest increase in cost. While some may choose UPS for convenience, we prioritize safety over expediency. 例如, 氢氧化钠溶液, classified as a corrosive liquid, 通常需要比包裹运输稍贵但完全符合DOT安全标准的替代运输方式. 如果您的企业在这件事上面临重大的安全考虑，我们将致力于进一步讨论.

问:我需要退货. 我该怎么做呢?
A: Please contact customer service at 800-858-9682 and have your order number handy.

公司常见问题:

Q: Is GFS的化学物质 ISO certified? What exactly does ISO 9001 certification mean?  A: The letters refer to the International Standardization Organization. 注册到适当的ISO名称表明符合制造和商业管理关键方面的特定标准和实践. 这确保了公司的官方程序和协议始终适用于材料和内部流程的控制. If you would like a copy of our ISO Certificate, you can 在此下载.

问:什么是我考虑金相化学作为化学品供应商的最佳理由?  A: Since we are a primary manufacturer of a wide range of chemical products, it is very likely that we can provide you with a product you need, 以最具竞争力的价格, and with the personal service that only a family company can offer.

Q: Does GFS的化学物质 regularly add technology to its manufacturing base? A:我们通过定期开发和获取新技术来与客户保持同步. 我们的工程专业知识最近使我们能够将Farchan实验室的乙炔和液氨化学物质纳入我们新的有机生产操作中.

Q: How does GFS的化学物质 sell its products? 答:网络注册时时彩目录提供了3000多种化学品的研究和实验室数量. 大批量(公斤到吨)的要求得到及时答复并直接销售给客户. 许多客户也可以通过当地经销商方便地购买GFS化学的产品.

Q: Does GFS的化学物质 regularly ship its products to foreign markets?  是的, GFS的化学物质是全球市场上广泛客户的散装和特种试剂的主要供应商. Our products can be purchased directly from our 俄亥俄州 office, or from a number of distributors in Australia, 亚洲, 欧洲, 和加拿大.

Q: Is security a prominent issue at GFS的化学物质? A: Even before the events of 9/11/01, GFS的化学物质 was implementing new controls in all its production environments. 这包括更严格地限制进入涉及化学制造的地区, 分布, 和存储. 已经提供了新的双向无线电，以改善构成工厂运作的各个建筑物之间的连接. Matters of safety and security extend to GFS employees, 客户, and also to the transportation agents that convey chemical products.

Q: Why do you need to know how I'm going to use the chemicals I buy? 答:一般网络注册时时彩生产业务没有获得FDA或任何其他政府机构的认证，不能生产直接用于食品的化学品, 药物, 或者美容应用. 如你需要化学品作上述用途，坚富化学无法向你出售. 许多与这些行业相关的客户确实购买了GFS化学的产品，用作合成化学品的反应物或中间体, but not as additives to their consumer products.

Q: What other restrictions might affect the way I do business with GFS的化学物质? A: There could be a number of things. 我们不能将化学品出售给与公认的企业或机构没有联系的个人. 将化学品运送到居民地址是个问题，因为没有办法确保立即收到, which is necessary to keep the material from falling into the wrong hands. 有几种化学品由于被归类为药物前体而在分销上受到限制. 这些和其他限制和指导方针是为什么网络注册时时彩和其他信誉良好的化学品公司需要大量信息才能为您建立客户账户的原因. This is a process that protects everybody.

Q: What about bulk chemical manufacturing for production use? 答:批量生产受TSCA第8(b)条规定的EPA清单指导方针的约束. 制造未列入TSCA的材料需要提交制造前通知. 买方有责任确保从GFS的化学物质购买的任何产品在TSCA下获得使用批准，并在需要制造前通知时通知GFS的化学物质.

Q: Where does the issue of TSCA compliance come in?  答:法律要求我们尽职尽责，确保网络注册时时彩的产品由合格的个人购买和使用. 未列入《网络注册时时彩》清单的化学品, it is imperative that such materials are used only for R&D的目的, 由合格的技术人员能够理解和沟通各自的危害.

问:GFS有多大? A: The company has about 140 employees; the production site occupies about 20 acres of land, and the corporate offices are situated on 75 acres in Powell, 俄亥俄州, 哥伦布北部的一个郊区. 超过45,000平方米. ft. 工厂的产能是可用的.

问:谁拥有GFS化工? Is it a division of a large company? A:这家公司是独立的，仍然是由史密斯家族第三代拥有和经营的私人公司.

Q: Where is GFS的化学物质 located? A: Our manufacturing plant has been at the same location in Columbus, 俄亥俄州, USA since the company was founded in 1928.

Q: What do the letters GFS stand for? A: They are the initials of our founder, Professor G. Frederick Smith, Professor of 分析 Chemistry at the University of Illinois.

Purchasing, Billing, and Buying Online:

Q: If there is an error on my invoice, how do I take care of this? A:请拨打客服电话800-858-9682，并准备好您的订单信息.

Q: Can I buy with a credit card or Purchase Order (PO)? A:是的，可以. If you order online, you can pay by credit card or enter a PO number. You can do the same if your order by phone (toll-free 800-858-9682)

问:我如何在网上购物? A: Sign in to your account and then place the items in your shopping cart. 进行结帐. 完成公司和信用卡/订单信息，并选择您的送货地点.  然后提交您的订单. 如果你没有账户, 您需要填写一份化学品采购表格，我们的客户服务部门将对其进行审核. You will only be required to complete this form one time. If you are purchasing a DEA restricted item then you will complete a DEA form.  您还可以查看您的订单历史记录，如果您是注册用户，您可以跟踪您的订单.